GENERAL CONDITIONS

1.1 Lotus of India – Definitions

These Terms and Conditions shall apply to all bookings made with Lotus of India, having its registered head office at 7951 SW 40 Street, Ste 1104, Miami, Fl 33155 and office in Delhi, India, by individual travelers or groups (“Travelers”) who wish to avail themselves of the services offered by Lotus of India, whether booking directly or through its authorized agents or international partners.

1.1.1 Booking Confirmation

A booking shall be deemed confirmed by Lotus of India only when all of the following conditions have been satisfied:

1.1.1.1 Written confirmation of the final itinerary has been received from the Traveler.

1.1.1.2 The required deposit, as specified by Lotus of India, has been received and acknowledged by Lotus of India.

1.2 Acceptance of Terms

1.2.1 These Terms and Conditions govern all bookings made with Lotus of India. By confirming a booking, the Traveler acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

1.2.2 For the purposes of these Terms and Conditions, a “Booking” includes any travel services requested by the Traveler, including but not limited to accommodations (hotels, camps, and lodges), ground transportation (cars, vans, and buses), domestic and international air travel (where arranged by Lotus of India), rail travel, local guides, tour escorts, destination experts, chartered aircraft or helicopter services, and outdoor or adventure activities such as wildlife safaris, boat safaris, walking safaris, zip-lining, river rafting, bungee jumping, hiking, trekking, cycling, motorcycle expeditions, and any other experiences requested by the Traveler or recommended by Lotus of India as part of the itinerary.

Lotus of India reserves the right to require Travelers to sign an appropriate waiver, release, or indemnity agreement before participating in any activity that involves an element of adventure, physical exertion, or inherent risk.

2. Use of the Services

2.1 Eligibility

2.1.1 All Travelers aged 18 years or older are eligible to participate in a trip. Travelers under the age of 18 must be accompanied by a parent or legal guardian throughout the duration of the journey.

2.1.2 Travelers are responsible for ensuring that they are in suitable physical and mental health to undertake their chosen itinerary. By electing to participate in any adventure, wildlife, or physically demanding activity, the Traveler confirms that they possess the appropriate level of fitness and capability required for safe participation. Prior to arrival, Travelers must inform Lotus of India of any medical conditions, physical limitations, disabilities, allergies (including food or medication allergies), or other health-related concerns that may affect their travel experience or require special arrangements.

2.2 General Booking Conditions

2.2.1 Pricing

2.2.1.1 Lotus of India endeavors to honor the tour price confirmed at the time of booking. However, prices may be subject to revision in the event of circumstances beyond our reasonable control, including but not limited to changes in government taxes or levies, the introduction of new taxes or regulatory charges, revisions to airline fares or airport taxes, fuel surcharges, currency fluctuations, supplier-imposed increases, modifications requested by the Traveler, waitlisted accommodations, or any other unforeseen circumstances. Any additional costs arising from such changes shall be borne by the Traveler.

2.2.2 Inclusions and Exclusions

2.2.2.1 The inclusions and exclusions applicable to each journey vary according to the itinerary selected. Travelers should refer to the detailed quotation or pricing proposal provided by Lotus of India for a comprehensive list of services included and excluded.

Unless expressly stated otherwise, tour prices do not include travel insurance, travel protection plans, health insurance, emergency medical assistance, medical evacuation, repatriation, or any other form of insurance. Travelers are strongly advised to obtain comprehensive travel insurance in their country of residence prior to departure, at their own expense.

2.2.3 Itinerary

2.2.3.1 Lotus of India will make every reasonable effort to operate the itinerary as confirmed at the time of booking. However, circumstances beyond our control may necessitate modifications to the itinerary, including but not limited to changes or cancellations of flights or train services, closure of monuments, museums, national parks, or attractions, revisions to safari schedules or park operating days by the relevant authorities, strikes, adverse weather conditions, or any event covered under the Force Majeure provisions (refer to Clause 8). In such circumstances, Lotus of India reserves the right to amend the itinerary, alter the sequence of visits, or substitute services where reasonably necessary to ensure the continuity and safety of the journey.

2.2.3.2 Wherever reasonably practicable, Lotus of India will notify Travelers of any significant itinerary changes prior to departure. However, Lotus of India shall not be liable for any additional expenses, inconvenience, losses, or damages incurred as a result of delays, cancellations, disruptions, or itinerary modifications arising from circumstances beyond its reasonable control, including those described in Clause 2.2.3.1.

2.2.4 Hotel Check-In and Check-Out

2.2.4.1 Hotel check-in and check-out times are determined exclusively by the policies of the respective hotel or accommodation provider. Unless otherwise specified, the standard check-in time is 2:00 PM and the standard check-out time is 12:00 Noon, although these times may vary between properties.

Travelers requiring guaranteed early check-in, late check-out, or immediate room access upon arrival may be required to reserve and pay for an additional night’s accommodation or any applicable supplementary charges, subject to hotel availability and policies.

2.2.5 Third-Party Services

2.2.5.1 By confirming a booking with Lotus of India, Travelers acknowledge and agree that certain travel services may be provided by independent third-party service providers, including but not limited to hotels, airlines, transport operators, guides, activity providers, and other local partners. While Lotus of India exercises reasonable care in selecting reputable and reliable service providers, it does not own, manage, or operate these third-party services and therefore is not the direct provider of such services.

Third-party service providers may establish their own terms, conditions, operating procedures, and safety guidelines. Travelers are solely responsible for complying with all such requirements. Any loss, damage, liability, or expense arising from a Traveler’s failure to comply with these guidelines shall remain the sole responsibility of the Traveler.

2.2.5.2 Travelers acknowledge that Lotus of India, including its owners, directors, employees, representatives, and affiliates, shall not be liable for any negligent, wrongful, or intentional act or omission by any independent third-party service provider. This includes, but is not limited to, airlines, rail operators, private transportation providers, motorcoach companies, vehicle rental companies, hotels, restaurants, cruise operators, boat operators, sightseeing operators, local guides, destination management companies, ground handlers, and adventure or outdoor activity providers.

Any claims arising from the services provided by such independent third parties shall be pursued directly against the respective service provider. Travelers expressly agree not to hold Lotus of India responsible for any act, omission, negligence, delay, or default on the part of any third-party supplier.

2.2.5.3 Lotus of India shall not be held liable for any additional expenses, losses, damages, or inconvenience arising from the delay, cancellation, disruption, or missed connection of any international or domestic flight, train, or other mode of transportation where such circumstances are beyond the reasonable control of Lotus of India.

Where reasonably practicable, Lotus of India will make every effort to assist Travelers in securing suitable alternative travel arrangements. Any additional costs associated with such revised arrangements shall be borne by the Traveler.

Should no suitable alternative be available, any applicable refund will be processed in accordance with the cancellation policies of the respective supplier, after deducting any applicable cancellation fees, administrative charges, or service fees.

Furthermore, Lotus of India accepts no responsibility for baggage, personal belongings, or valuables that are delayed, damaged, lost, or destroyed while in the custody of an airline, railway authority, or any other transportation provider. Any claims relating to such losses must be made directly with the relevant carrier or service provider.

2.2.6 Ground Transportation

2.2.6.1 Lotus of India will arrange ground transportation, including private cars, vans, coaches, or other vehicles, as specified in the confirmed itinerary. Vehicles are allocated based on the number of Travelers and the standard luggage allowance applicable to each vehicle category.

Should a Traveler carry luggage or personal belongings that exceed the standard vehicle capacity, Lotus of India reserves the right to arrange an additional vehicle or luggage transport service. Any resulting costs shall be the sole responsibility of the Traveler.

2.2.7 Airfares

2.2.7.1 Unless expressly stated otherwise in the confirmed quotation or itinerary, international airfare is not included in the tour price.

All quoted airfares, whether domestic or international, are subject to availability and may change until tickets have been issued. Airline or railway tickets will only be issued upon receipt of full payment of the applicable fare.

Airline tickets are subject to the fare rules, terms, and conditions established by the respective carriers, including but not limited to baggage allowances, ticket validity, cancellation policies, and fare restrictions. Tickets are generally non-transferable unless otherwise permitted by the issuing carrier.

Travelers are solely responsible for ensuring they possess all required travel documentation, including but not limited to a valid passport, visas, boarding passes, health documentation, and any other entry or transit requirements applicable to their journey.

Travelers must also ensure that all personal information provided to Lotus of India, including names exactly as they appear on passports, dates of birth, passport details, and other travel information, is complete and accurate at the time of booking.

Lotus of India shall not be liable for any costs, losses, delays, denied boarding, ticket reissuance fees, or other damages arising from inaccurate, incomplete, or incorrect information supplied by the Traveler.

2.2.8 Passport, Visas, and Entry Requirements

2.2.8.1 Travelers acknowledge and agree that they are required to hold a valid passport with a minimum validity of six (6) months beyond their scheduled date of return, together with an adequate number of blank pages for immigration and visa endorsements.

Where applicable, Travelers must obtain a valid visa and any other required travel authorizations for entry into India and neighboring destinations, including but not limited to Nepal, Bhutan, and Sri Lanka, irrespective of the mode of travel, whether by air, land, or sea.

2.2.8.2 Obtaining and maintaining a valid passport, visa, entry permits, transit visas, health certificates, and any other required travel documentation is the sole responsibility of the Traveler, regardless of nationality.

Lotus of India strongly recommends that Travelers consult the relevant embassies, consulates, immigration authorities, or authorized visa service providers in their country of residence well in advance of departure, as entry requirements, immigration regulations, and travel advisories are subject to change without prior notice.

2.2.8.3 No refunds shall be provided for any unused services if a Traveler is denied boarding, refused entry, or otherwise prevented from commencing or continuing their journey due to reasons including, but not limited to, the absence of valid travel documentation, visa-related issues, passport deficiencies, failure to satisfy immigration or customs requirements, quarantine or isolation requirements, medical or public health restrictions, airline cancellations, vaccination or inoculation requirements, or any other directives imposed by government or regulatory authorities.

2.2.9 Behavior and Conduct

2.2.9.1 Travelers are required to comply with all reasonable instructions and decisions issued by the designated Tour Leader, Tour Manager, local guide, or any representative appointed by Lotus of India throughout the duration of the journey.

The Tour Leader reserves the right to suspend or terminate the participation of any Traveler whose conduct is unlawful, abusive, disruptive, unsafe, or otherwise likely to endanger the health, safety, comfort, or enjoyment of other Travelers, staff members, or service providers. This includes, but is not limited to, Travelers who become seriously ill, display symptoms of a contagious illness, are required to isolate or quarantine, or fail to comply with applicable health protocols, government regulations, or the rules established by accommodation providers, attractions, transportation operators, or local authorities.

Any removal or suspension under this clause shall not give rise to any liability on the part of Lotus of India, nor shall the Traveler be entitled to any refund, compensation, or reimbursement for any unused services resulting from such action.

Furthermore, Lotus of India shall not be responsible for any loss, damage, injury, expense, or claim arising directly or indirectly from a Traveler’s conduct.

2.2.9.2 Travelers are expected to conduct themselves respectfully and responsibly throughout their journey. This includes observing all applicable laws and regulations, respecting local customs, traditions, religious practices, cultural sensitivities, and the environment in every destination visited.

2.2.9.3 Travelers are solely responsible for the care and security of their personal belongings, including but not limited to luggage, passports, travel documents, cash, jewelry, electronic devices, valuables, and personal effects.

While representatives of Lotus of India and local guides may provide practical advice regarding personal safety and security, Lotus of India accepts no responsibility or liability for loss, theft, damage, or misplacement of personal belongings, including incidents arising from pickpocketing, theft, or negligence by third parties.

2.2.9.4 Travelers shall not engage in any unlawful, offensive, or inappropriate conduct, nor transmit, distribute, or possess any material that may constitute a criminal offence or give rise to civil liability.

Under no circumstances shall Lotus of India be liable for any consequences arising from a Traveler’s conduct, including any resulting losses, damages, legal proceedings, penalties, or claims.

2.2.10 Health and Wellbeing

2.2.10.1 Acknowledgement of Fitness to Travel

By confirming a booking, each Traveler acknowledges that they are in good physical and mental health and possess the ability to safely participate in the itinerary and activities included in their journey.

2.2.10.2 Disclosure of Medical Conditions

Travelers are required to disclose, at the time of booking or as soon as reasonably practicable thereafter, any medical condition, disability, allergy, injury, pregnancy, or other circumstance that may affect their ability to travel safely or participate in any planned activity, or which may impact the experience or safety of fellow Travelers.

Such information should be communicated to the Tour Leader, designated representative, or staff of Lotus of India prior to or during the journey, as appropriate.

2.2.10.3 Medical Clearance

Lotus of India reserves the right to request a medical certificate issued by a licensed healthcare professional confirming that the Traveler is medically fit to undertake the itinerary or participate in specific activities where considered necessary.

2.2.10.4 Authorization for Medical Assistance

In the event of illness, injury, or medical emergency during the journey, the Traveler authorizes Lotus of India, its representatives, and local service providers to arrange or facilitate appropriate medical treatment or emergency assistance where reasonably necessary.

Any medical expenses, evacuation costs, hospital charges, or related expenses shall remain the sole responsibility of the Traveler unless covered by the Traveler’s personal insurance policy.

2.2.10.5 Health Restrictions and Special Requirements

Where a Traveler has allergies, dietary restrictions, physical limitations, medical conditions, or other special requirements that may affect participation in the itinerary, the Traveler must notify Lotus of India in writing prior to travel and provide complete details regarding any necessary accommodations or precautions.

While Lotus of India will make reasonable efforts to communicate such information to hotels, restaurants, transportation providers, and activity operators, it cannot guarantee that all special requirements can be accommodated.

Travelers remain solely responsible for carrying all required medications, medical devices, emergency treatments, and informing relevant service providers of any allergies or medical conditions before participating in activities.

2.2.10.6 Food Allergies and Dietary Requirements

Travelers, or their parents, legal guardian, or caregiver where applicable, are responsible for confirming directly with the relevant restaurant, hotel, caterer, or food service provider that meals provided are suitable for their dietary requirements, allergies, intolerances, or other medical needs before consumption.

2.2.10.7 Liability Disclaimer

Travelers acknowledge and agree that Lotus of India shall not be liable under any circumstances for any physical, mental, allergic, dietary, or medical reactions, or for any injury, illness, complication, or other consequence arising directly or indirectly from a Traveler’s health condition, allergies, dietary requirements, pre-existing medical conditions, or any related factors.

2.2.10.8 COVID-19 and Public Health Compliance

Travelers are responsible for complying with all applicable public health regulations, entry requirements, vaccination protocols, testing requirements, quarantine measures, and any other government or local authority directives in force at the destinations visited throughout the duration of the journey.

2.2.10.9 COVID-19 Liability Disclaimer

Lotus of India shall not be held liable for any Traveler contracting COVID-19 or any other communicable disease, being subject to quarantine, isolation, travel restrictions, denied boarding, mandatory testing, or any resulting consequences occurring before, during, or after the journey. This provision also applies to minors and individuals travelling under the care of others.

No refunds, compensation, or reimbursement shall be payable for any unused services resulting from such circumstances.

3. Payment Terms and Deposits

3.1 Deposits and Final Payment

A non-refundable deposit equal to 25% of the total land arrangement cost plus the full cost of any domestic airfare is required at the time of confirmation for all tailor-made itineraries and special bookings.

The remaining balance must be received by Lotus of India no later than 60 days prior to arrival, unless otherwise specified. For travel during peak periods—including, but not limited to, Christmas, New Year, major festivals, or other high-demand seasons—full payment may be required 60 to 90 days prior to arrival, depending on the payment policies of hotels and other service providers.

Certain accommodations and services may require additional non-refundable deposits at the time of booking in accordance with the cancellation policies of the respective suppliers. Such deposits shall remain non-refundable in the event of cancellation for any reason.

Bookings confirmed within 60 days of the scheduled departure date require full payment at the time of confirmation.

3.2 Methods of Payment

Payments may be made by bank wire transfer or by major credit cards, including Visa, Mastercard, and American Express.

All credit card payments are subject to a 3% processing and convenience fee, which will be added to the total invoice amount.

Lotus of India reserves the right to revise its fees, surcharges, or administrative charges at any time in response to changes in applicable taxes, banking charges, government levies, or other related costs.

Where required by financial institutions or payment processors, Travelers may be asked to complete and sign payment authorization forms permitting Lotus of India to process charges against their credit card.

3.3 Payment Security

While Lotus of India utilizes secure payment gateways and commercially reasonable security measures for online credit card transactions, it shall not be liable for financial losses arising from cybercrime, phishing attacks, fraudulent communications, unauthorized access to email accounts, or any other cybersecurity-related incident beyond its reasonable control.

Travelers are solely responsible for verifying payment instructions before transferring funds and are encouraged to exercise appropriate caution when making payments.

3.4 Special Tours and Amendments

Lotus of India reserves the right to establish modified payment terms and booking conditions for group departures, incentive travel, special interest journeys, and other customized travel programs. Any such variations shall be communicated in writing and shall apply only to the specific itinerary concerned.

Requests to amend confirmed travel dates or itineraries are subject to availability and may incur amendment fees, supplier penalties, fare differences, or additional administrative charges.

4. Cancellations and Refunds

4.1 Cancellation by the Traveler

Should a Traveler wish to cancel a confirmed booking, written notice must be provided to Lotus of India. Cancellation charges shall be calculated based on the date written notice is received and shall apply as follows:

Cancellation Prior to Departure	Cancellation Charges
Upon confirmation of booking	$ 250 per person for Tour / Cruiser
120 days or more	15% of the total tour cost
119 – 90 days	25% of the total tour cost
90–60 days	50% of the total tour cost
59–30 days	75% of the total tour cost
Less than 30 days	100% of the total tour cost

4.2 Refunds

Where applicable, refunds will be processed after deducting the cancellation charges outlined above together with any unrecoverable payments, supplier penalties, taxes, banking charges, administrative fees, or service fees already incurred.

No refunds shall be issued for cancellations received fewer than 30 days prior to the scheduled departure date.

4.3 Unconfirmed Bookings

If a requested booking cannot be confirmed for any reason, Lotus of India will notify the Traveler promptly and process any applicable refund.

Lotus of India shall have no obligation to secure substitute arrangements, provide compensation, or guarantee comparable alternatives. Any subsequent booking request shall constitute a new and separate reservation subject to the prevailing terms, availability, and pricing.

4.4 Force Majeure

In the event that travel is affected by circumstances beyond the reasonable control of Lotus of India, including but not limited to pandemics, epidemics, government travel restrictions, border closures, natural disasters, civil unrest, acts of terrorism, or any other Force Majeure event (as defined in Clause 7), Lotus of India shall determine, at its sole discretion, whether the itinerary or any portion of the journey can reasonably proceed.

Should cancellation become necessary, any refund shall be subject to the deduction of:

• applicable government taxes.
• non-refundable payments made to hotels, airlines, and other third-party suppliers.
• administrative and processing fees; and
• any other unrecoverable costs already incurred.

Alternatively, Lotus of India may, at its discretion, retain payments as a future travel credit applicable toward another journey within a specified validity period.

Unless otherwise agreed in writing, any refundable balance or travel credit shall remain valid for one (1) year from the date the original deposit was received. Following the expiry of this period, any unused deposit or credit shall be deemed forfeited.

4.5 Early Departure or Unused Services

No refunds, credits, or adjustments shall be provided where a Traveler joins the tour after its commencement, voluntarily leaves the journey before its completion, or is unable to utilize any portion of the itinerary due to personal circumstances, including but not limited to illness, injury, family emergencies, travel disruptions, or any other reason.

Lotus of India shall not be liable for any financial losses or consequential damages arising from such circumstances.

5. Insurance

5.1 Travel Insurance

All Travelers are required to obtain comprehensive travel insurance prior to the commencement of their journey. Travelers are strongly encouraged to ensure that their policy provides adequate coverage for, including but not limited to, personal accident, medical expenses, emergency evacuation, repatriation, loss or delay of baggage, trip cancellation, and trip interruption or curtailment.

Travelers are solely responsible for selecting and purchasing an insurance policy that meets their individual requirements in their country of residence or domicile.

5.2 Emergency Evacuation

In the event of a serious illness, injury, or medical emergency requiring specialized evacuation, including but not limited to helicopter rescue, air ambulance services, or other emergency transportation, the Traveler accepts full financial responsibility for all associated costs, including transportation, medical personnel, hospitalization, and related expenses.

Lotus of India assumes no responsibility for arranging, funding, advancing payment for, or reimbursing any such expenses.

5.3 Proof of Insurance

Lotus of India reserves the right to request proof of valid travel insurance at any time before or during the Traveler’s journey.

Should a Traveler fail to obtain or maintain adequate insurance coverage, Lotus of India reserves the right, at its sole discretion, to decline or cancel the booking. If Lotus of India permits travel without adequate insurance, such travel shall be undertaken entirely at the Traveler’s own risk.

In such circumstances, the Traveler may be required to execute a waiver and indemnity agreement releasing Lotus of India, its directors, employees, representatives, and affiliates from any liability arising from the absence or inadequacy of insurance coverage, including any resulting expenses, claims, losses, damages, or liabilities.

5A. Medical Emergencies

5A.1 Emergency Medical Assistance

In the event of a medical emergency occurring during the journey, whether arising from a disclosed or undisclosed medical condition or otherwise, Lotus of India will make reasonable efforts to assist the Traveler in accessing available emergency medical services, including hospitals, physicians, ambulance services, and other appropriate medical facilities.

Such assistance is provided solely on a best-efforts basis. Lotus of India makes no representation or warranty regarding the availability, quality, or timeliness of medical services at any destination and shall not be contractually obligated to procure or guarantee such services.

All medical expenses, hospital charges, transportation costs, evacuation expenses, and any related costs shall be borne exclusively by the Traveler. Lotus of India shall not be responsible for making advance payments or reimbursing any medical or emergency-related expenses.

5A.2 Public Health Events and COVID-19

Travelers acknowledge that they assume full responsibility for all costs and consequences arising from COVID-19 or any other communicable disease, including but not limited to testing, medical treatment, quarantine, isolation, travel delays, itinerary modifications, denied boarding, accommodation extensions, or government-imposed travel restrictions.

Lotus of India shall not be liable for any expenses, losses, disruptions, or damages arising from such circumstances.

Travelers are strongly encouraged to remain informed of applicable health advisories and travel regulations and to obtain comprehensive insurance coverage appropriate to their itinerary.

6. Limitations of Liability

6.1 Third-Party Services

While Lotus of India carefully selects reputable suppliers and service providers, it does not own, manage, or operate airlines, hotels, transportation providers, restaurants, cruise operators, sightseeing companies, guides, activity providers, or other independent third-party suppliers.

Accordingly, Lotus of India, together with its directors, officers, employees, shareholders, representatives, and affiliates, shall not be liable for any negligent, wrongful, or intentional act or omission of any independent third-party service provider, including any resulting personal injury, illness, death, property damage, financial loss, delay, inconvenience, or other claim.

Travelers agree that any claim arising from services provided by an independent supplier shall be pursued directly against the relevant supplier and not against Lotus of India.

To the fullest extent permitted by applicable law, Travelers expressly waive any claim against Lotus of India, its affiliates, directors, officers, employees, shareholders, and representatives for any direct, indirect, incidental, consequential, exemplary, punitive, or special damages arising from or relating to services provided by third parties.

6.2 Limitation of Damages

To the maximum extent permitted by law, Lotus of India shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including but not limited to loss of profits, loss of enjoyment, business interruption, additional travel expenses, or any other economic loss arising from or relating to these Terms and Conditions or any services provided.

Notwithstanding anything contained herein, the total cumulative liability of Lotus of India, whether arising in contract, tort (including negligence), statute, or otherwise, shall in no event exceed the total amount actually paid by the Traveler to Lotus of India for the applicable booking.

7. Force Majeure

7.1

Travelers acknowledge that Lotus of India, together with its affiliates, partners, and third-party service providers, may be unable to perform some or all of their contractual obligations where performance is prevented, delayed, or adversely affected by a Force Majeure Event.

7.2 Definition of Force Majeure

For the purposes of these Terms and Conditions, a “Force Majeure Event” includes any circumstance beyond the reasonable control of Lotus of India, its affiliates, or its suppliers, including but not limited to:

1. Events beyond the reasonable control of the affected party.
2. Circumstances that could not reasonably have been prevented or overcome through the exercise of reasonable care or industry standards.
3. Events not arising from the negligence or misconduct ofLotus of India, its affiliates, employees, agents, or representatives.
4. War, whether declared or undeclared, invasion, armed conflict, military action, or acts of foreign enemies affecting India or destinations featured within the itinerary.
5. Terrorism, sabotage, riots, civil unrest, insurrection, political instability, or public disorder.
6. Nuclear incidents, radioactive contamination, chemical contamination, or ionizing radiation.
7. Nationwide strikes, lockouts, labor disputes, industrial action, or government-imposed work stoppages.
8. Natural disasters including earthquakes, floods, flash floods, landslides, cyclones, hurricanes, typhoons, tornadoes, tsunamis, severe storms, lightning, wildfires, or other extreme weather events;
9. Explosions not resulting from acts of war.
10. Epidemics, pandemics, public health emergencies, or outbreaks of infectious disease.
11. Major transportation failures, infrastructure breakdowns, or accidents not caused by the negligence ofLotus of India; and
12. Fires or other catastrophic events beyond the reasonable control ofLotus of India.
13. Dispute Resolution and Arbitration

8. Dispute Resolution and Arbitration

8.1

Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions shall first be resolved through good-faith negotiations between the parties. If the dispute cannot be resolved within thirty (30) days after written notice has been given by either party, the matter shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

8.2

Notice invoking arbitration shall be served within thirty (30) days following the unsuccessful conclusion of amicable discussions.

The dispute shall be referred to a Sole Arbitrator appointed by the Directors of Lotus of India.

The seat and venue of arbitration shall be in, Delhi, India, unless otherwise agreed in writing by the parties.

The arbitration proceedings shall be conducted in the English language.

Service of any notice to the Traveler at the email address provided during the booking process shall constitute valid and sufficient notice for all purposes under these Terms and Conditions.

9. Intellectual Property and Marketing Consent

9.1

Travelers acknowledge and agree that any photographs, videos, motion pictures, audio recordings, testimonials, or other visual or audio content captured during a journey organized by Lotus of India, whether by its employees, representatives, affiliates, contractors, or authorized photographers, may be used by Lotus of India for legitimate business purposes.

By participating in the journey, Travelers grant Lotus of India a worldwide, perpetual, royalty-free, irrevocable, and non-exclusive right to use, reproduce, publish, display, distribute, edit, and otherwise utilize their name, image, likeness, voice, and recordings for promotional, advertising, marketing, editorial, social media, website, and other commercial purposes without further notice or compensation, unless otherwise prohibited by applicable law.

Lotus of India shall retain all intellectual property rights in such content and may commercially exploit or license such materials at its sole discretion.

10. Privacy Policy

10.1

This Privacy Policy outlines the practices of Lotus of India regarding the collection, use, processing, storage, disclosure, and protection of Travelers’ personal information, including information shared with authorized third-party service providers for the purpose of delivering travel-related services.

10.2

Where required by applicable law, Lotus of India will obtain the Traveler’s explicit consent before collecting, processing, or disclosing any sensitive personal data.

10.3 Applicability

This Privacy Policy applies to all individuals who purchase or inquire about any products or services offered by Lotus of India through any sales or communication channel, including but not limited to the Company’s website, mobile platforms, email, telephone, retail offices, travel advisors, travel agents, or other authorized distribution channels.

10.4 Collection and Use of Personal Information

10.4.1 Travelers may be requested to provide personal information when interacting with Lotus of India, either directly or through an authorized third party. Where required by law, Travelers shall provide their consent for the collection, processing, and use of such personal information in the manner prescribed by Lotus of India.

10.4.2 In order to process reservations and deliver travel services, Travelers may be required to provide personal information including, but not limited to:

• Full legal names of all Travelers.
• Passport details and copies of passports.
• Residential address.
• Telephone numbers.
• Email addresses.
• Payment information, including credit or debit card details and billing address; and
• Any additional information reasonably required to complete bookings or comply with legal and regulatory requirements.

Where a booking is made on behalf of another individual, the person making the booking represents and warrants that they have obtained the consent of all Travelers whose personal information is being provided.

For Travelers under the age of eighteen (18), consent must be provided by a parent or legal guardian.

10.4.3 Travelers registering through the Lotus of India website or mobile platform may also be required to provide information including their name, email address, telephone number, and account login credentials.

10.4.4 Lotus of India may share personal information with airlines, hotels, transportation providers, guides, destination management companies, activity operators, payment processors, government authorities, and other authorized third-party service providers where necessary to process reservations, deliver travel services, or comply with legal obligations.

10.4.5 Lotus of India maintains commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. Online payment transactions are processed through secure payment gateways utilizing industry-standard encryption technologies.

10.4.6 By booking travel services with Lotus of India, accessing its website, or otherwise providing personal information, Travelers consent to the collection, processing, storage, transfer, and use of their information in accordance with this Privacy Policy.

10.4.7 Lotus of India may disclose personal information where required by applicable law or where such disclosure is reasonably necessary to:

1. complies with any applicable law, regulation, court order, or legal process.
2. protects the rights, property, reputation, or legitimate interests ofLotus of India, its employees, affiliates, Travelers, or business partners; or
3. protects the safety and security of Travelers, employees, or the public in emergency situations.
4. Disclaimer   

11. Disclaimer

11.1

Although Lotus of India endeavors to ensure that all information contained on its website, mobile platforms, promotional materials, and communications is accurate and up to date, such information may occasionally contain inadvertent errors, omissions, or typographical inaccuracies. Lotus of India reserves the right to correct such errors at any time without prior notice and shall not be liable for decisions or actions taken based on inaccurate or outdated information.

11.2

The information available through the Lotus of India website and related communications is provided for general informational purposes only and should not be relied upon as medical, legal, financial, immigration, or professional advice.

Travelers are encouraged to seek advice from appropriately qualified professionals regarding their individual circumstances.

All information, software, products, services, content, and related materials are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, accuracy, or non-infringement.

11.3

Travelers are responsible for ensuring that all personal information provided during the booking process is complete, accurate, and up to date.

To facilitate communication regarding travel arrangements, itinerary updates, emergencies, or operational changes, Lotus of India may contact Travelers by telephone, email, or other electronic means using the contact information provided.

Where inaccurate or incomplete contact information prevents effective communication, Lotus of India reserves the right to suspend or cancel the booking, and any resulting costs or losses shall be the sole responsibility of the Traveler.

12. Modification of Terms

12.1

Lotus of India reserves the right to amend, modify, or update these Terms and Conditions, its Privacy Policy, website content, pricing, fees, and related notices at any time without prior notice.

The most current version shall be published through the appropriate communication channels, and Travelers are responsible for reviewing these Terms and Conditions periodically prior to travel.

13. Indemnification

13.1

Travelers agree to defend, indemnify, and hold harmless Lotus of India, together with its affiliates, subsidiaries, directors, officers, employees, representatives, shareholders, contractors, licensors, business partners, and third-party suppliers, from and against any and all claims, liabilities, losses, damages, judgments, penalties, costs, and expenses, including reasonable legal fees, arising directly or indirectly from:

1. the Traveler’s use or misuse of the services provided byLotus of India;
2. any breach of these Terms and Conditions by the Traveler.
3. any false, inaccurate, or misleading information provided by the Traveler.
4. the Traveler’s negligent, unlawful, or wrongful acts or omissions; or
5. any breach of the representations, warranties, or obligations contained herein.

The information on our website is provided “as is.” Lotus of India reserves the right to correct typographical errors on the site or in the rates.

14. Governing Law and Jurisdiction

14.1

Any dispute arising out of or relating to these Terms and Conditions shall first be resolved through the arbitration process set forth in Clause 8.

14.2

Should the dispute remain unresolved following arbitration or where judicial intervention is permitted under applicable law, the matter shall be governed by and construed in accordance with the laws of the Republic of India.

Subject to Clause 8, the courts of New Delhi, India, shall have exclusive jurisdiction over all legal proceedings arising out of or relating to these Terms and Conditions.

15. Severability

15.1

If any provision of these Terms and Conditions is determined by a court or arbitral tribunal of competent jurisdiction to be unlawful, invalid, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall continue in full force and effect without being affected.

Acknowledgement 

By confirming a booking with Lotus of India, whether directly or through an authorized travel advisor, agent, or representative, each Traveler acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions, including all policies referenced herein.